HOW TO MAKE AN ORDER

                                               
It's really simple to make an order on our online store!

                                                                                             
You can browse our catalogue, select a category from the menu and click on a product image to view the product page.

The product page                                               
In the product page you can find all the product details: you can view the zoomed image using the zooming tool or you can view the different views of the product selecting an image under the zooming tool. In the right column you can find the product's info, the product's description and the product's price. Where requested, you should indicate the product size to add the product to the basket. If you like a product but you don't want to buy it immediately you can add it to the Wishlist and you will find it there later.

The basket                                               
In the basket page you can find the purchased products, the quantity for every product and the total amount for your order.
                                                
You can easily calculate the shipping cost selecting the shipping country and clicking the "Get a quote" button. Selecting the shipping method you will know the shipping cost and updating the total amount you will know the amount of your order including the shipping cost.
Clicking on the "Proceed to Checkout" button you can proceed with the purchasing process.

                                                                                                 
To complete your order you should fill the Checkout form following the given steps.
                                                
All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.

SHIPPING AND TAXES

We ship worldwide using DHL courier.
                                                
The orders are shipped immediately after the payment verification and after the product availability check. In case of mistake, we can refund you the money you paid directly in your credit card.

Duties and Taxes
We ship using DDP(Delivery Duty Paid) method for the CE countries. For countries outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on the Errebi Shop.

NOTE: We do not ship to PO boxes.

PAYMENT METHODS

                                               
We accept credit card and bank wire transfer payments.

Credit card

We accept the most major credit and debit cards including Visa and MasterCard.

Wire Transfer
Simply send us a bank transfer with your order total amount.
Once we receive the credit we will proceed to dispatch.
                                                
To reserve the product availability we suggest you to send us the payment receipt via fax (+39.733.861047) or via e-mail (shop@robertobotticelli.it) as soon as possible.                                                                                                  
Bank transfers can be done to:

Payee: Errebi Spa
Bank: Monte Paschi Siena Spa
IBAN: IT 78 M 01030 69550 00000 1012856
BIC CODE (swift): PASCITM1A13

Alternative payment methods
If you are not able to pay with credit card or bank wire transfer methods you can call us or send us a fax or an e-mail:
                                               
Ph. +39 0733 861022                                               
Fax +39 0733 861047
shop@robertobotticelli.it

WARRANTY

You can buy without dubts.

If you don't like the product you received, if the size doesn't fit you, if the product is not like you expected, you just have to send it back to us.

Returns and Exchanges                                               
You can request a return or an exchage if these conditions are true (D.L. 206/2005 - Italian Law):                                         

• The return or exchange must be done within 21 days from order date; 
• The item must be intact and not used; 
• The original tag must not have been removed.

                                                
If these requests are fulfilled we can change the product or refund the charge.
                                                
To proceed to your return or refund you must create a return/exchange request from your account page on www.robertobotticelli.it: we will then contact you as soon as possible giving you all the instructions on what to do.
                                                
In case of an exchange we will send you the new product at our charge as soon as we receive the old one. In any case, the old product's shipping costs and customs duties are at your charge.
IMPORTANT: we will not accept products returned that don't respect the above mentioned procedure.

PRICES INFORMATION

All indicated prices are taxes included where necessary.

SAFETY

Ordering with us your security is guaranteed. In the purchasing process, each page aimed to manage the transaction with a credit card is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.
This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.
When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither Fabiboutique.com nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.

WE DO NOT KEEP CREDIT CARD DETAILS OF OWR CUSTOMERS.
                                                                                                
The amount of your purchase will only be charged when the package has actually been delivered.
                                                
The purchase can only be done by the Credit Card holder and the name and the address must correspond with the name and the address on the order invoicing data. No accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.
                                                
We will send together with the shipment of the products a regular invoice.

Cookies

Cookies are pieces of data that are registered from the web browser to the hard disk of the computer. Fabiboutique.com uses cookies for statistic purposes and with your approval, to recognize you when you visit our web site, repropose you your basket with the items you have added but not yet purchased and much more. Our cookies do not have personal information or anything that can allow hackers to enter in possession of information about you. However, you can always buy from Fabiboutique.com, even if you decide to set your browser to refuse the use of cookies. The only disadvantage could be that of being limited in some operations.

Privacy

Related to the Italian Dlgs.196/03, we inform you that we will treat your data to send you marketing information related to the Errebi Spa and to make the invoices for your orders.

Why register to our website

Being a member of the Errebi Shop is absolutely free of charge.
In the Registration Form you will be asked just some personal data needed to register you as a customer.
                                                
As a member you will can:
                         

• add products to your Wishlist                                               
• make orders faster                                               
• check your order status in real time                                               
• view your order history                                               
• manage your invoicing and shipping addresses